FAQs for Recall of MS725dvn and MX725adve Specialty Printers

How is Lexmark making this right?

Lexmark is offering you a free repair part that easily snaps into the unit inside the rear access panel. The small repair part eliminates the issue. Installation requires no special tools and will take about a minute to install after the unit is unplugged and cools down.

What is the issue with the products?

A metal part inside the printer may dislodge, posing a risk of fire.

How many products are subject to the recall?

Approximately 48,500 units are subject to the recall in the United States and Canada.

How will the repair part address the issue?

The repair part will prevent the internal metal part from dislodging. The repair has been reviewed by the U.S. Consumer Product Safety Commission.

How is the repair part installed?

Please click here to find the installation instructions and to watch a short video with directions to install the free part.

How do we request the repair part?

You can complete and submit this request form. Or you can contact us via email at safety@lexmark.com or toll free at 1-866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday.

If I have more than one unit, how do I request multiple repair parts?

If you have more than one unit, you can indicate this on the request form. Or you can contact us via email at safety@lexmark.com or toll free at 1-866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday.

We have been using the printer without any issues. Can we continue to use it?

No. You should stop using the product immediately and request the free repair part for your installation.

Are any other Lexmark products being recalled?

No. Other Lexmark products are not included in this recall.

I need other assistance with this recall.

Please contact us directly by email at safety@lexmark.com or toll free at 1-866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday.