In cooperation with the U.S. Consumer Product Safety Commission and other applicable agencies, Lexmark is voluntarily recalling the MS725dvn and MX725adve specialty printer models manufactured from June 2018 to November 2024. At Lexmark, the safety of our consumers is our top priority.
Hazard: A metal part inside the printers may dislodge, potentially posing a fire hazard.
Remedy: Free repair part.
To determine if your printer is on the recall list, we ask that you please:
1. Locate the model number on the top cover/door of the printer.
2. If your printer is not a model number MS725dvn or MX725adve, then your printer is not affected by the recall and you do not need to take any action.
How is Lexmark making this right?
Lexmark is offering you a free part that is installed near the printer cartridge that will eliminate the issue. Installation requires no special tools and will take about a minute to install. The repair part clicks into place. We strongly encourage you to participate.
For more information, consumers can contact Lexmark by telephone at 1-866-470-1574 from 9:00 a.m. to 9:00 p.m. ET Monday through Friday, by email at safety@lexmark.com.
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